Cancellation policy

Subscription Policy

Some items in our store may be offered as a subscription, a pre-order, or try-before-you-buy. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries, based on the duration and frequency you select. Your payment details are stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel. You can cancel or change your subscription at any time. Your order confirmation emails contain links to manage your order, or you can email us directly at support@glavure.com. See our Refund Policy for details on returns and refunds.

Pre-Orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If it has been fulfilled, you can request a full or partial refund instead.

Try Before You Buy

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide whether to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.